We have supported, protected, and strengthened the flow of information between citizens and institutions through free legal aid and the promotion of their rights via targeted media advocacy activities. We have researched the effectiveness and transparency of public services’ operations towards ordinary citizens, especially marginalized groups. By providing information, we have raised public awareness and informed decision-makers about human rights, democracy, government accountability, and the efficiency of its institutions. We have built the capacity of civil society representatives, politicians, and journalists and promoted their networking.
After years of wars and the breakup of the former state, the transitional changes in public administration and the judicial system have often been associated with complicated and inefficient procedures, a lack of transparency, and accountability towards ordinary citizens as primary users of their services. For nearly a decade, our activists have supported citizens in the fight for civil and human rights, helping them overcome the problems of weak institutional cooperation, improper interpretation of legal norms, as well as the slow pace and lack of accountability of some state officials.
